Implementation Manager
Guides the mscripts engineering team, pharmacy partner team and 3rd party vendors through requirements gathering, UAT build and validation, production deployment and support team handoff.
Account Manager
Works with the pharmacy operations and marketing teams to ensure a successful rollout and that patient adoption goals are met. The account manager will deliver information on quarterly results to demonstrate value and reveal new opportunities and initiatives to better serve the pharmacy and its patients.
Executive Sponsor (Enterprise Customers)
Maintains a strong relationship with key stakeholders to ensure we’re continuing to drive value to the pharmacy and its patients and recognize new opportunities to grow our relationship.
Point of Contact
Responsible for assisting with end-to-end configuration and testing between the pharmacy dispensing system and mscripts mobile and web products. Your point of contact, or liaison, will be involved in the technical day-to-day tasks related to creating test patients, configuring system settings and performing pharmacist and patient training.
Pharmacy Operations
Responsible for project management of customer tasks, understanding pharmacist and patient workflows and performing training as needed. The Pharmacy Operations team member will identify specific business requirements that pertain to mscripts’ products and work closely with the mscripts implementation team to ensure we’re able to deliver the products through to a successful Go-LIVE.
IT/Security
Available to address infrastructure requirements from mscripts throughout the project. Examples include domain name configurations, pharmacy dispensing system interface configurations, management of Pharmacist usernames and passwords, SSL Certificate management, etc.
Marketing
A member from the marketing department will be needed to deliver graphic assets, application icons and color schemes that will be used in your mscripts mobile and web applications. They will also be working on the marketing efforts facing your pharmacists and patient population to ensure patients are successfully enrolled in your mobile pharmacy programs and that the pharmacy is reaching its user adoption goals.Pharmacy Dispensing System Account Executive
Will direct mscripts to the technical implementation specialists that can help with delivering the Pharmacy Management System endpoints, certificates and assist with testing and configurations.
IVR Vendor Contact
A technical resource at your IVR vendor who can help with integration requirements.
mscripts Customer Support Specialist
Responsible for providing end-user support to pharmacies and patients. Our support specialists work directly with our engineering teams to drive issue investigations and technical solutions to address bugs or performance-related issues.
Pharmacy Liaison
A member of the pharmacy team that acts as the main point of contact for mscripts' requests (i.e. test users, deployment scheduling) and communicates requests to our support and account management team (i.e. new app banners, assets, escalated technical issues, enhancement requests).