Shipment Tracking Module

Overview

The Shipment Tracking Update Module offers the ability to send live shipment tracking updates for mail order prescriptions. Patients are notified when their package is shipped, is out for delivery, gets delivered, or if it has problems.

Note: Like Rx Ready messages, Shipment Tracking messages are sent separately for every prescription in an order. Grouping is not available at this time.

Message types

Order Shipped
Upon receiving a Shipped notification from the dispensing system, mscripts sends out the very first Order Shipped message to the patient. This message contains the following information:
1. Rx information (Masked Rx number or full Rx name)
2. Tracking ID
3. URL to a live tracking webpage (white labeled and mobile responsive)
4. Estimated delivery date (Optional. Depends of courier involved and information received by mscripts)
5. Copay charged at the time of shipping (configurable on/off)
Out for delivery
This message is sent on the day when courier plans to deliver the shipment to the designated address. This message contains the following information:
1. Rx information (Masked Rx number or full Rx name)
2. URL to a live tracking webpage
Delivered
This message is triggered when a shipment is successfully delivered to the designated address. This message contains the following information:
1. Rx information (Masked Rx number or full Rx name)
2. Delivery date
3. URL to a live tracking webpage
Failed delivery attempt
This message gets sent when courier attempts to deliver a shipment but is able to. In most cases, the courier retires to deliver the shipment again. Here's the information contained in this message:
1. Rx information (Masked Rx number or full Rx name)
2. Delivery attempt date (Optional. Depends on what mscripts receives from the courier)
3. URL to a live tracking webpage that is white labeled and mobile responsive.
Exception
In an unlikely event of an unforeseen exception like when a shipment is temporarily delayed while in transit, an exception message gets triggered. Information regarding the exception is usually present in the web tracking page. Here's the information contained in this message:
1. Rx information (Masked Rx number or full Rx name)
2. Pharmacy store contact number
3. URL to a live tracking webpage
Return to sender
This message is triggered when a shipment cannot be delivered after all attempts by the courier and is returned to the sender. Here's the information contained in this message:
1. Rx information (Masked Rx number or full Rx name)
2. Pharmacy store contact number
3. URL to a live tracking webpage

Live tracking page

All shipment tracking messages sent by mscripts contain a live tracking link that leads users to a responsive web page that displays the latest status of the shipment with transit level details. This web page is white lableled as using the pharmacy logo and its primary color.

Advertisement on the tracking web page (optional)

There is a provision to upload a clickable banner ad on the tracking webpage. If the phrmacy wants to use this feature, mscripts would need a banner image (minimum 460px wide) and a target URL (optional) to configure the web page settings.

Below is an example of how the live shipment tracking web page with a sample banner ad.

How it works

McKesson PCS

Every time a mail order prescription gets shipped, PCS sends a Shipped notification to mscripts. This Shipped message replaces the Rx Ready notification that gets triggered from all non-mail fills.

mscripts uses this Shipped notification to:

Create a new Tracking with it's shipment tracking partner.
Send an initial Shipped message out to patient informing them about the event.

For the system to work properly, the Shipped notification that mscripts receives from PCS must contain the following attributes:

Tracking URL: The URL provided by the courier that can be used to track the shipment on their website. Since PCS does not provide the courier name explicitly, mscripts use the tracking URL to identify who the courier is.
Tracking ID: The Tracking ID of the shipment.

There is another tracking related attribute called 'Estimated delivery date' but that's not as dependable and is therefore not used by mscripts. The estimated delivery date used by mscripts is the one provided by the courier directly.

System requirements

McKesson-based pharmacies with Patient Notifications for PCS enabled have access to additional add-on modules, including the mscripts Shipment Tracking Module.
For mscripts to receive tracking information from McKesson, its requried that McKesson HVS (High Volume Solutions) is used in the backend for mail orders.
The courier(s) involved must be supported by mscripts' shipment tracking vendor.

Module availability

PDX Classic	PDX EPS	PDX EOPN	McKesson Non-PCS	McKesson PCS	QS1
NA	NA	NA	NA	Available	NA

Platforms

Text messaging	Available
Mobile app	NA
Web Pharmacy	NA

Communication methods

Text messaging	Available
Email	NA
Push notifications	NA