Parameter

Description

Setting

Present in

Client Timezone

The default timezone for message timing. We recommend choosing the timezone where most of your pharmacies are located.

Default: US/Central

All systems

Mail Order Stores

If you have mail order locations, please provide the location number and the delivery type used to place the prescriptions into the fill queue. 

McKesson systems

Copay

Display the amount a customer can expect to pay in the apps, web and order ready notifications.

Default: On

PDX EPS

McKesson PCS

Family Accounts

Enable Family Accounts feature, which allows adults to manage minor accounts and peer-to-peer account management.

Default: On

All systems

Reminders for scheduled drugs (3-5)

Send refill reminders for schedule 3-5 drugs. (mscripts does not send refill reminders for schedule 2 drugs.)

Default: On

All systems

Show Prescription Name

Show the dispensed Rx number, masked (i.e. Rx xxx1234), or the dispensed drug name in all outbound communications.

Default: Masked Rx number

All systems

Refill Reminders: # of days before ARD to send

The number of days before the Anticipated Refill Date (ARD) to send patients their refill reminders.

Default: 5, 3 days before ARD

All systems

Refill Reminders: Daily Start Time

The time (in the patient's time zone) that refill reminders are sent to all patients each day.

Default: 0900

All systems

Aging Notifications: On

Enable regular pick-up notifications for prescriptions that are aging in will-call.

Default: On

PDX EPS

McKesson PCS

Aging Interval (Days)

How often to send aging pick up notifications until the limit is reached

Default: Every 3 days

PDX EPS

McKesson PCS

Aging Limit (Days)

Number of days after fill to send the final aging pick up notification (Return to Stock Message). We recommend sending the final reminder the day before you restock the prescription.

Default: 9 days

PDX EPS

McKesson PCS

Promise Time Buffer: Global (Mins)

The amount of time (mins) added to the default pickup preference (current time or next business day) to generate the prescription promise time displayed to the customer when the refill request submitted.

Controls:

1. the time gap on the same day until a script can be picked up. When the Mckesson minimum buffer time is present, this is added together to determine to total time presented to the user.

2. the time gap between the order placed and store closing under which a script will move to the next day. When the Mckesson minimum buffer time is present, this is added together to determine to total time before store closing when the script will be pushed to the next day.

Default: 0 minutes

McKesson

Promise Time Buffer: Pharmacy (NCPDP #)

A specific pharmacy that requires a buffer in addition to the global promise time buffer. This is set using Pharmacy NCPDP # in your McKesson system.

Pharmacy NCPDP #

McKesson

Promise Time Buffer: Pharmacy (Mins)

The additional buffer time for the specific pharmacy defined above by the Pharmacy Promise Time Buffer (Pharmacy). Set in your McKesson system. Controls:

1. the time gap on the same day until a script can be picked up,

2. the time gap between the order placed and store closing under which a script will move to the next day,

3. AND the time gap on the next day between store opening and script ready.

Default: 0 minutes

McKesson

Refill by scan

Enable ability to fill prescriptions by scanning barcode on the Rx bottle. Requires Code 128 barcode.

Default: On

All systems

Client name

Please provide your client name (up to 10 characters) as you'd like it to appear in your App and SMS texts.

Character limit: 10 characters

All Systems

Rx number length

Provide length of your Rx numbers. Do you have prescription numbers in more than one format?

Default: 7 digits

All systems

Hide expired Rx

Buffer period in days for a prescriptions to be removed from Rx List after they have expired.  

Default: 120 days

All Systems