Messaging

 

 

push-notification

Messaging

 

Your messaging system is set up to send various types of refill, pick up and error messages. The system allows patients to select the medium through which they receive messages, whether text, push or email. The following messages are the most commonly sent. 

 

 

 

Welcome

Pharmacy Rx: Hi Tracy! Reply with Y to accept Terms and enroll in Rx & health msgs.Terms @ linktoterms.  Msg&data rates may apply.

Preferences

Welcome, Tracy! To manage your preferences, including showing Rx names instead of numbers, download our App or reply P at any time.

Refill Reminder

Pharmacy: Tracy, it's time to refill Rx 1234567 at Pharmacy, 445 Bush Street. Reply 1 to fill, 9 for no more reminders.

Pick up reminder

Pharmacy Rx: Tracy, Rx 1234567 is filled and ready for pick up at Pharmacy, 445 Bush Street, 415-555-1212.

Return to stock

Pharmacy Rx Alert: Rx 1234567 is ready for pick up at Pharmacy, 445 Bush Street, Ph: 415-555-1212 and will be restocked soon.

Out of refills

Rx 1234567 has no refills left. We will call your doctor and then process your request. Call 415-555-1212 with questions.

While it's possible to make some adjustments to these messages, we recommend keeping them as written, as they are the product of many years of testing and review. Your implementation manager can provide a complete list of the messages upon request.